Cancellation and Refund Policy

Luna Premium is ₹499 per month, billed through Razorpay with automatic renewal until cancelled.

A one-time ₹499 payment is available once per account and provides one calendar month of the same Premium bundle without automatic renewal. No cancellation is needed to stop future charges. The refund policy below also applies to one-time purchases.

Use the subscription-management link provided by Razorpay, if available, to cancel future renewals. If you cannot find or use the link, email samhita.hadagali@gmail.com from your Luna account email with the subject “Cancel Luna subscription”. Include your subscription identifier if available, but never your password or OTP.

Request cancellation before your next renewal. Cancellation stops future renewals once processed; it does not automatically refund an already completed charge. Contact support if a charge occurs after confirmed cancellation.

Membership payments are generally non-refundable. We review duplicate charges, technical failures that prevent delivery of paid access, and refunds required by applicable law. A change of mind does not ordinarily qualify for a refund. Your statutory consumer rights remain unaffected.

Do not pay again. Email samhita.hadagali@gmail.com with your account email, payment date, amount and Razorpay payment identifier. We will investigate payment verification and paid access.

Send your request to samhita.hadagali@gmail.com with the payment identifier and reason. Any approved refund is returned through the payment provider to the original payment method. Processing and bank credit times depend on the payment provider and bank; support will communicate the outcome of your request.